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Welcome to the BRT Website Technical Help section of the site. If you are having technical difficulties, please read the below requirements and troubleshooting portion for resolution. If you still require further technical assistance, please contact the BRT Tech Support Team, and refer your question to "Technical Issues". BRT Contact Us

Minimal OS System Requirements:
PC: Win 98; Win NT 4.0 Mac: OS 9.1

Recommended OS System Requirements:
PC: Win Me; Win 2000 Pro; Win XP; Win XP Pro
Mac: OS 9.1, and later

Compatible Browsers PC
- Internet Explorer 6.0
- Netscape 8.1
- Opera 9.0
- FireFox 1.5
Compatible Browsers Macintosh
- Safari 2.0
- Netscape 7.0
- Mozilla Firefox 1.5

Monitor (3) Resolution:
- Minimum: 800 X 600
- Best: 1024 X 768

Browser Downloads Support:
To download the latest version of any of these browsers please visit:
- Internet Explorer
http://www.Microsoft.com
- Netscape
http://www.Netscape.com
- Opera
http://www.Opera.com
- FireFox
http://www.Firefox.com


Troubleshooting Issues - Questions and Answers:

1- Q: Why do I keep returning to the disclaimer page after I click on the “I agree” button, when trying to search for a property, or submitting an inquiry on a property?
A: Enable the “(1)Cookies” function in your browser. Every browser has a different procedure on how to enable this function. Please refer to your browsers “Help” documentation, or visit there online support section.

2- Q: I’m having trouble viewing the entire page on my monitor.
A: Try turning up your display’s resolution. - Minimum: 800 X 600 - Best: 1024 X 768

3- Q: The top navigation does not display any submenu options, as shown in the tutorials.
A: (2)Active Scripting should be enabled for scrolling menu support. If you wish not to enable Active Scripting, or your browser does not support it, the menu navigation will still work by redirecting you to a page where a list of the menu Items will be displayed. Check with your specific browsers documentation on how to enable Active Scripting controls.


How to Enable "Cookies" For IE, Netscape, Aol

Windows IE 6.x Browser
1. Select Tools
2. Select Internet Options
3. Select the Privacy tab.
4. Select Advanced
5. Deselect override automatic cookie handling button
6. Click on the OK button at the bottom of the screen.
7. Click OK to exit

Windows IE 5.x Browser
1. Go to Tools on the menu bar
2. Pick Internet Options
3. Click the Security tab
4. Select the Custom Level tab
5. Under "Allow Cookies that are stored on your computer" click "Enable"
6. Under "Allow per-session cookies (not stored)" click "Enable"
7. Select OK, Yes you want to save the settings

Netscape 7.x
1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice: o Disable cookies o Enable cookies for the originating web site only o Enable all cookies o If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

AOL 9.0
1. From the AOL Toolbar, select Settings.
2. Select Internet [Web] Options
3. Select Use your Internet Explorer Settings to set advanced browser options.
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 8.0 1.
From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 7.0 with IE 6.x 1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.


Definitions:
(1) Cookies – Cookies are bits of information stored on the client’s computer.
(2) Active Scripting – Active Scripting are 3rd party components that run on your computer.
(3) Resolution – The number of pixels in an image. The higher the pixel count the more information is able to be viewed